Cancelation Policy

We understand that plans can change and sometimes it is necessary to cancel an order. We are happy to accommodate cancellations, but please note that our ability to do so is limited by the amount of time that has passed since the order was placed.

If you want to cancel your order, please email or phone us as soon as possible. If we are able to cancel your order, we will issue a full refund to your original payment method. Send us an email at help@masofta.com

Please note that once an order has been shipped, it cannot be cancelled. If you would like to return a shipped order, please see our return policy for details on how to do so.

We reserve the right to cancel any order that we suspect to be fraudulent or otherwise unauthorised.

Thank you for understanding.